Play Books

Look at what leading analyst firms have to say about our solutions


Deliver exceptional digital communications and win customers with UniServe™ NXT

The third-largest insurance company in India and the largest non-bank private-sector life insurer in India implemented the CCM solution built on the UniServe TM NXT platform for consistent communications while offering a single platform to automate customer communications processes.

By Industry
By Solution
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Build competitive edge through differentiated customer experience

Publisher -
This is some text inside of a div block.
Publication Date -  
This is some text inside of a div block.
Customer Enagagement Hub

Customer experience is one of the top strategic priorities of enterprises. Customers expect service providers to ensure consistent brand experience across multiple lines of business through various physical and digital channels

Intense Technologies Achieves Leader Position in 2023 SPARK Matrix for Customer Communications Management

Intense Technologies has been recognized as a Technology Leader in Quadrant Knowledge Solutions' 2023 SPARK Matrix™ for Customer Communication Management.

Quadrant SPARK Matrix Recognizes Intense Technologies for Customer Communication Management, 2022

HYDERABAD, India- May 16, 2022 -Intense Technologies has been recognized in the 2022 SPARK Matrix for Customer Communication Management by Quadrant Knowledge Solutions. The study conducted by Quadrant Solutions provides a comprehensive market analysis of the global CCM market, opportunities, emerging technology trends, market trends, future market outlook, and overall market adoption rate. An extensive and rigorous survey lead to the results and the review of Intense Technologies adds one more feather to our cap.

How a telecom service provider enhanced its B2B customer experience with UniServe™ NXT Platform

The world’s second largest telecom service provider, saved more than 4 million Euros in just operations cost apart from other savings, in the 1st year of implementing our award winning solution built on UniServe™ NXT Platform.


Revolutionizing Banking Experiences with Intense Technologies, your digital transformation partner

Hyderabad, 30 January 2024 – Intense Technologies is elated to have participated in the dynamic today event hosted by the Nashik District Urban Banks Association (NUBA) on January 27th and 28th, 2024. As a leading provider of digital customer engagement solutions for prominent banks globally and a proud partner of the Digital India Programme, our team was excited to contribute to the discussions and engagements at this prestigious gathering.


Intense Technologies Ltd. Announces the Official Launch of its Customer Communications Management (CCM) product, UniServe TM 360 on AWS Marketplace for SAAS Transactions

Hyderabad – January 17, 2024 –Intense Technologies Limited, a global enterprise software products and services company, announced today that its award-winning Customer Communications Management ( CCM) solution UniServeTM 360 has officially gone live on the AWS Marketplace for SAAS transactions, marking a milestone achievement for the company. The announcement follows the successful conclusion of final tests earlier this week.