Intense Technologies Recognised in the QKS SPARK Matrix™ for Customer Communications Management (CCM) 2026
Intense Technologies Limited, a leading AI-powered and Platforms-driven services company, has been included in the QKS Group SPARK MatrixTM : Customer Communications Management (CCM) report, 2026. The report highlights In10s’ UniServe™ NXT Platform for its ability to bring enterprise communications under a unified framework, combining intelligent orchestration with streamlined template management and last-mile delivery to help organisations simplify operations, optimise costs, and drive greater business value.
Inside the Report: The State of CCM
QKS Group is a global advisory and research firm. Under the SPARK MatrixTM, they conduct independent analyst evaluations to measure technology capabilities and showcase customer impact across vendors. The report offers decision-makers a comprehensive view of the market, helping them identify leading technology providers that enable enterprises to accelerate digitisation.
As customer communications evolve into a strategic function across large enterprises, the need for a centralised control layer is becoming increasingly critical. Organisations are managing complex ecosystems of systems, channels, business units, and communication workflows, making it important to have a unified platform that brings these elements together, simplifies change management, and provides a single point of control.
A centralised control layer enables organisations to coordinate communications across LOBs, standardise processes, and accelerate change management without disrupting existing operations. This is particularly critical for highly regulated industries, where communication gaps, compliance risks, and operational inefficiencies can have significant business consequences. The focus is shifting towards platforms that can simplify change management, lower operational and cost-to-serve overheads, strengthen regulatory compliance, and deliver more consistent, contextual, and consent-driven customer experiences at scale.
What Makes In10s a Strong Choice for Enterprise CCM
- Centralised Communications Platform: UniServeTM NXT Platform provides a single control layer for consent-driven communications, frequency capping, and departmental metering. Every message is validated for consent before dispatch, enabling granular pre-dispatch governance.
- Built-In CPaaS Layer for Omnichannel Delivery: Ensures last-mile delivery of communications across mobile apps, social media, SMS, IVR, email, WhatsApp, Telegram, RCS, and in-app push notifications, and more; a consolidated stack that reduces vendor dependencies, procurement costs, and operational overhead.
- Gen-AI Powered Template Migration: Converts PDF templates into editable formats using GenAI, reducing manual effort, migration time, and template remapping costs.
- Global Template Management: Manages templates across jurisdictions from a centralised framework. Updates master templates once and propagates changes across linked templates for faster, more consistent change management.
As a trusted partner for high-volume, highly regulated communications, In10s brings together unified governance, AI-powered template management, and in-house last-mile delivery with UniServeTM NXT and UniServeTM Reach CPaaS; helping enterprises simplify communication complexity, strengthen control, and scale customer communications more efficiently.
On this occasion, Ms. Anisha Shastri, Director at Intense Technologies, said:
“We’re honoured to be recognised by QKS Group for our UniServeTM NXT Platform for Customer Communications Management (CCM). This recognition reinforces a belief we’ve held for years: to bring a single point of control and intelligence to cut down costs, respond faster to changing business and regulatory needs, and simplify complex operations. With our AI-powered CCM platform, we continue to help enterprises reach the right customer, with the right context, at the right time, through the right channel, while ensuring every communication is well-governed, purposeful, and value-driven.”
Why did QKS Group choose to include Intense Technologies AI-powered and Platforms-driven services company? Read the report to find out (subscription required) here.