Industry Insights

Beyond Connectivity! Why telecoms in India need to rethink their revenue generation strategy?

According to the expectations of Industry experts, a huge growth was projected in Telecommunications sector worldwide for (FY 2019). However, it is evident that in comparison to Telecommunications, industries such as IT, Healthcare & Manufacturing are leading and are one step ahead in the aspect of revenue generation. Now, it’s the turn of Telecom Sector to understand the root cause for low performance.

Evolving CCM and the journey thus far (1980-2020)

The late eighties saw the launch of a revolutionary product, Customer Communications Management (CCM) software, a product that made an immense impact in the market. Banks, Telecom companies, Insurance companies and Financial Institutions introduced Customer Communications Management software for their transactional documents such as SOA, Bank account Statements, invoices etc.

Intelligent Digital Forms (Z-Forms)

Digital Forms are an updated or the e-version of paper forms. These can be accessed from anywhere in the world; these are economic in comparison to the printed forms. The use of digital forms reduces the cost of printing and unlike paper forms, the digital ones can be filled faster and the information entered is accurate.

Role of Digital Transformation in Banking Sector during these COVID times

The impact of COVID 19 on the World Economy is disturbing. It has affected industries across the globe particularly the BFSI Sector. According to the recent article by Livemint(https://bit.ly/2ZcsSuF) , India's third biggest private-sector lender , Axis Bank Ltd has announced a loss of Rupees 1388 crore INR for the period of Q4 due to the COVID crisis in the month of April 2020.

How Telecoms drive business and build a competitive edge with exceptional B2B Customer Experience

Accenture. reports that “77% of consumers are no longer loyal to any particular brand, telecoms must work harder than ever to retain their customer bases.” “According to research by B2B International, only 14% of large B2B companies are truly customer-centric: where the customer experience is deeply ingrained in the company culture.