Data Sheets

Look at what leading analyst firms have to say about our solutions

01

Deliver exceptional digital communications and win customers with UniServe™ NXT

The third-largest insurance company in India and the largest non-bank private-sector life insurer in India implemented the CCM solution built on the UniServe TM NXT platform for consistent communications while offering a single platform to automate customer communications processes.

Digital customer engagement for greater experience & loyalty

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Customer Communications Management solution built on UniServe™ NXT platform enables businesses to achieve customer centricity with minimal carbon footprint on the environment. Enterprises with large customer bases can intelligently manage their customer-facing revenue generating documents – bills, statements, premium receipts, invoices, etc. – without committing investments on every business process

360 degree view of customer interactions for enhanced customer experience

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UniServe™ NXT is a comprehensive customer engagement and information management platform that digitalizes Omni-channel customer experience. With our unified platform you could maintain a single customer relationship across all services / products and get customer insights to maximize revenue from up-sell and cross-sell

The edge and advantage of B2B customer experience solution

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UniServe™ NXT Platform offers comprehensive solutions that provide rich features, advantages, and benefits to enterprises to cater to the demanding needs of B2B customers. Service providers can configure the platform and leverage its functionalities to elevate customer experience, improve revenue realization cycles and reduce operations cost of support services

UniServe™ NXT platform provides powerful digital capabilities

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Enterprise customers are going digital and are demanding greater control, transparency, customization and faster service delivery. UniServe™ NXT enables you to differentiate your services and save millions because of reduced customer service costs, faster revenue realization while meeting the demanding needs of enterprise customers and providing an enhanced user experience, 24x7

Pre-bill auditing automation for telecoms

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Contain revenue leakage with UniServe™ NXT

Centralized alerts and notifications hub for enhanced customer engagement

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Centralized notifications engine is a powerful, unified, two-way communication hub, designed to help organizations communicate more rapidly and effectively. This hub enables real-time alerts/notifications, to all your stakeholders, based on specific events and user preference

Digital Customer Onboarding for building competitive advantage

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Digital Customer Onboarding for building competitive advantage With UniServe™ NXT platform you can kick-start your customer relationship by onboarding your customers at half the time

Modernize, unify, and improve visibility of Order Management with UniServe™ NXT

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UniServe™ NXT helps service providers in modernizing existing infrastructure by forming an orchestration layer that connects multiple product catalogues and order management systems together, enabling service providers to create and launch customized bundle offerings through multiple channels, and gain competitive positions

Bid adieu to campaign failure

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Generate instant lead with highly personalized, location based, interactive advertisements straight to prospect’s inbox

Single view of customer for enhanced customer relationship with UniServe™ NXT

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UniServe™ NXT offers a comprehensive Customer Identity Management solution to achieve a single identity of the customer within your enterprise. Used for efficient fraud and risk management while onboarding also helps improve customer loyalty and e-stapling of customer communications. Our innovative technique to resolve identities is based on demographic parameters

Customer Onboarding solution built on UniServe™ NXT

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Customer Onboarding solution built on UniServe™ NXT automates the entire business process. The solution is enabled with de-duplication engine and mobile application to provide compliance to AML/KYC norms and ensure faster TAT for Customer Onboarding

RPA enabled data consolidation from multiple core systems and interactive engaging communications

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UniServe™ NXT enables Robotic Process Automation for creating, a single communications hub, can consume input feed in multiple file formats from various disjointed applications – Billing, CRM, Legacy systems, etc., and process using library of adapters to generate a single, consolidated/split standard view for a comprehensive communication

Build a strong brand image, cut on OPEX & improve service delivery with UniServe™ NXT

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Response management solution built on UniServe™ NXT, a BPM and RPA based solution, empowers enterprises to automate many of their response handling tasks in the customer service department and deliver benefits of efficiency and cost reduction

Make the Shift now – Digital Customer Onboarding with UniServe™ NXT

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With Customer Onboarding solution built on UniServe™ NXT you can start off your customer relationship by onboarding your customers at half the time

UniServe™ NXT – BPM based agile case management platform for enhanced customer experience

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UniServe™ NXT offers out-of-the-box, configurable customer service automation case management solution which empowers enterprises to digitalize and automate customer service related business processes to optimally enhance customer experience

UniServe™ NXT the game changer

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Today's business enterprises depend largely on innovation and fast delivery to build a competitive edge. Successful companies are constantly searching for ways to build new digital ecosystems streamline their business processes. The prime objective of UniServe™ NXT is to enable the reengineering of business and information processes by providing a Rapid Enterprise Application Production platform that gives the freedom to create, manage, scale, and evolve rapidly and dynamically in this disruptive tech age

Digital Customer Engagement for banks

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Build a competitive edge with UniServe™ NXT platform with pre-built solutions to automate processes throughout the customer journey for enhanced customer experiences. With UniServe™ NXT platform based solutions, improve customer engagement and revenues by

AI powered Forms Management Solution empowers enterprises to meet and exceed all business requirements

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AI powered Forms Management Solution automates your processes, saves costs and enhances customer experience. With Intelligent Digital Forms, enterprises can

Digital Transformation in times of Covid-19

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The current pandemic has accelerated digital transformation initiative across the globe. Even the traditional Banking and Financial Sector has adopted digital-first strategy to keep pace with the changing market dynamics, customer expectations and to ensure business continuity

Intense helps enterprises in their digital transformation

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Technology is fundamentally changing the way we live and work. There's a growing interest in integrating technology into everyday life, people have with ease moved to digital mediums such as Social Media platforms, connected things, smart devices and mobile apps for interacting with their service providers

Digital First platform for today’s business challenges and tomorrow’s opportunities

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Forward-thinking Telecoms understand that Digital First Platforms offer increased agility, reduce time to market, while improving the customer experience management (CEM), and leverage analytics to reduce churn and improve NPS. UniServe™ NXT enables digitalization of Omni-channel customer experience delivering the bene?ts of enhanced brand image and reduced customer support costs

Be a digital First enterprise with our customer engagement Cloud Ready solution

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Customer Experience is the competitive differentiator and rendering omni-channel experience to customers is the key for customer retention and loyalty. The changing digital landscape where customers are using digital channels like mobile apps, social channels, connected things are pushing banks to change their strategy with an increased focus on improving customer experience, and driving growth

The future of digital customer engagement is here

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Stay ahead in the digital race with UniServe™ NXT platform that offers world-class customer engagement and information management solution. Digitalize your customer-centric processes with innovation accelerators like AI, and embark on your digital transformation journey

Digital First platform- the way forward

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A Digital First platform is a must for today’s business challenges and tomorrow’s opportunities

Enable Digital Transformation with our cloud ready, customer engagement solution

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The banking industry has embraced digital transformation like no other. We have a digital landscape where customers are using mobile apps, social channels, connected things, etc. to interact with their banks. The hyper-connected banking customer expects his bank to engage in a more personalized, contextual and real-time basis.

Improve business process automation with Document Management System

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Enterprise actions are driven by content. The future will belong to those enterprises that share, secure and work with this content faster and more intelligently. Data Management System enables enterprises to establish secure and intelligently manage electronic document repositories and enterprise-wide information portals. It enables business users with rapid information access, service availability across the span of their operations. The solution also deploys technologies that capture, manage, store, preserve, and deliver documents and content related to enterprise processes

Enhance customer experience with interactive mobile responsive statements

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The Interactive HTML 5 Based CCM solution transforms customer experience by aligning with the organization’s digital-first strategy and thus enhances the value based relationship. This helps reduce customer engagement costs by reducing call volume to the contact center and accelerates revenue realization through clear and crisp explanation

Enhance customer experience and optimise service costs with interactive video statements

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Interactive video statements enhance customer experience significantly. In a day and age where digital interactions can build better customer loyalty with improved service, and seamless communications, it offers a host of benefits to both the customer and the telecom service provider

Delivering consistent customer engagement across customer lifecycle

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Customer Engagement Hub is an advanced omnichannel solution that helps banks - onboard, service and engage with their customers more effectively by sending the right message to the right customer at the right time through the right channel

Innovative Digital Onboarding Solution for Banks

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The UniServe™ NXT platform based onboarding solution for banks helps bring in new customers by onboarding your customers at half the time right from the comfort of their homes.

GST Solution

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A 100% compliant, intelligent e-invoicing and filing solution built on UniServe™ NXT. Our E-invoice solution is dynamic and well-suited for B2B and B2C invoicing with an advanced, fully compliant, enterprise resource planning (ERP) agnostic solution

Optimizing the insurance customer journey

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The ever-changing demands of the New-Age Insurance customer

Develop Enterprise Applications Fast

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The evolution of digital technologies and the constant shift in customer expectations and behavior presents businesses with an unprecedented risk of disruption. Moreover, both old and new competitors are just a click away for customers who are increasingly willing to switch if their expectations are not met.

Delivering Future Ready Digital Banking Experiences with Omni-channel

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Today’s empowered and connected banking customers demand services according to their individual preferences of interaction

Create a Seamless, Personalized B2B Customer Experience for Telecom Customers

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Customer requirements are rapidly evolving and the overall customer experience is determined by how seamless and effective the CX is across the entire value chain. UniServe™ NXT enables enterprises to deliver highly personalized and contextual experiences that delight customers, and improve customer satisfaction, giving greater control to B2B customers.

Automate and step up your multi-channel engagement marketing strategy!

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Explore the Best-in-class marketing automation tool for effective Campaign management and digital customer engagement that help optimize customer journeys and improve CX. UniServe™ Reach is a complete digital customer engagement platform with Marketing automation and campaign management capabilities that measures, automates, and streamlines marketing activities to increase productivity and conversion by 50%

Intense's CPaaS Platform: Enabling Omnichannel Communication and Hyper-Personalized Customer Engagement

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In today's digital landscape, customers expect businesses to deliver convenient, intuitive, and easy-to-use digital touchpoints that enable seamless communication

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10

Revolutionizing Banking Experiences with Intense Technologies, your digital transformation partner

Hyderabad, 30 January 2024 – Intense Technologies is elated to have participated in the dynamic today event hosted by the Nashik District Urban Banks Association (NUBA) on January 27th and 28th, 2024. As a leading provider of digital customer engagement solutions for prominent banks globally and a proud partner of the Digital India Programme, our team was excited to contribute to the discussions and engagements at this prestigious gathering.

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Intense Technologies Ltd. Announces the Official Launch of its Customer Communications Management (CCM) product, UniServe TM 360 on AWS Marketplace for SAAS Transactions

Hyderabad – January 17, 2024 –Intense Technologies Limited, a global enterprise software products and services company, announced today that its award-winning Customer Communications Management ( CCM) solution UniServeTM 360 has officially gone live on the AWS Marketplace for SAAS transactions, marking a milestone achievement for the company. The announcement follows the successful conclusion of final tests earlier this week.