In10s Strengthens IP Portfolio with Copyright for UniServe™ Reach: Marketing Automation & Digital Customer Engagement Platform
Hyderabad, India: Intense Technologies Limited, a publicly listed, AI-first Platform-driven Services company, announced the copyright registration of its latest innovation on UniServe™ Reach (Certificate No.: SW-SW-2025021089), strengthening its position as a top player in digital customer engagement solutions.
UniServe™ Reach is a powerful AI-driven Customer Engagement Platform designed to unify and optimize all sorts of customer communications, ensuring seamless last-mile delivery with omnichannel touchpoints. It empowers organizations to connect with their customers at the right time, on the right channel, and in the language they are most comfortable with, ensuring every interaction is timely, relevant, and impactful. This aligns with growing customer expectations — as per McKinsey, 71% of consumers expected companies to deliver personalized interactions.
As a MarTech Platform, UniServe™ Reach is built to unify and optimize every interaction, the platform ensures seamless last-mile delivery across a wide range of omnichannel touchpoints across email, SMS, WhatsApp, mobile apps, and web portals. By centralizing communication workflows, the platform enables organizations to eliminate silos and achieve a single, consistent brand voice across all channels. The platform goes beyond traditional communication tools by offering hyper-personalized interactions that are context-aware and tailored to individual customer needs, preferences, and behaviors.
As per MarketsandMarkets, the MarTech market is expected to reach USD 296.88 billion by 2030, from USD 175.95 billion in 2025, at a CAGR of 11% during 2025-2030 period. This rapid growth highlights how enterprises are increasingly investing in advanced tools and platforms to enhance customer engagement and optimize conversion efforts for better business outcomes.
Trusted by the world’s leading enterprises, UniServe™ Reach is proven to deliver measurable business value by reducing communication costs at the lowest Total Cost of Ownership (TCO). The platform not only drives higher conversion rates but also helps organizations consistently deliver exceptional customer experiences, laying the foundation for more meaningful, long-term engagement.
On this occasion, Mr. C. K. Shastri, Founder and Chairman at Intense Technologies said:
“Securing copyright for UniServe™ Reach not only validates the uniqueness of our platform but also affirms our vision of bringing an end-to-end approach to customer communications, to make us a true one-stop shop for digital customer engagement. We enable enterprises to connect with their customers at the moments that matter most: delivering the right message, via the right channel, at exactly the right time. As organizations shift away from traditional push-based communication models, where convenience for the business dictated timing and content, there’s a growing emphasis on strategies that align with customer context and expectations. We’re helping our clients achieve better conversion rates while ensuring every interaction is timely, relevant, and hyper-personalized to the customer’s unique journey.”
With UniServe™ Reach, enterprises gain the ability to:
- Deliver personalized and timely messages on the channel of preference
- Capitalize on dynamic offer management along with cross-sell / up-sell opportunities for net-new products or services
- Leverage real-time insights to optimize strategies based on campaign performance data
- Orchestrate intelligent campaigns with seamless workflows for advanced marketing automation, simplifying execution while ensuring consistent brand messaging and superior customer experiences
- Enable robust governance and audit-ready frameworks that allow organizations to confidently meet evolving regulatory standards
See how UniServe™ Reach combines marketing automation and digital customer engagement to help enterprises convert better by delivering the right message, at the right time, channel, and in the language that resonates.