Intense Technologies Recognized in SPARK Matrix™ for Customer Communication Management for Third Consecutive Year
Intense Technologies Limited, an AI-first Platform-driven Services company has been recognized in the SPARK Matrix™: Customer Communication Management (CCM), Q2 2025 by global research and consulting firm QKS Group, formerly known as Quadrant Knowledge Solutions. The SPARK Matrix™ provides a comprehensive analysis of the competitive CCM landscape, helping organizations identify top-performing vendors that drive innovation and deliver measurable results. This marks the third consecutive year that Intense Technologies has earned this recognition.
UniServe NXT™ Platform, an end-to-end, AI-driven Centralized Communications Hub, empowers organizations to engage with customers more efficiently, deliver exceptional service, enhance workflow automation, ensure compliance with stringent regulations, and significantly reduce operational expenditure (OpEx). Designed for today’s digital-first environment, it serves as a centralized platform that brings order, intelligence, and governance to complex communication ecosystems.
As a centralized, unified platform, it supports multiple lines of business and communication channels, serving as a single source of truth that ensures consistency and control across the enterprise communication. The platform leverages AI-driven analytics to deliver actionable insights, helping to identify gaps and opportunities within the communication ecosystem. It simplifies complex customer journeys—from onboarding and statement delivery to loyalty management and claims processing—while enabling personalized, omnichannel communication. With interactive statements, customers can easily analyze their spending behavior, making each engagement more meaningful and efficient.
Explore how In10s’ UniServe NXT™ Platform helps businesses simplify, personalize, and scale communications.
On this occasion, Mr. C. K. Shastri, Founder and Chairman at Intense Technologies said:
“Being recognized by QKS Group SPARK Matrix™ is a strong validation of In10s’ strategic vision and relentless focus on innovation. It reinforces our position as a trusted partner for enterprises looking to build next-gen communication ecosystems that drive real-time engagement and long-term value.”
Access the SPARK Matrix™: Customer Communication Management, Q2 2025 Report here.
About QKS Group:
QKS Group is a global advisory and consulting firm focused on helping clients achieve business transformation goals with Strategic Business and Growth advisory services. At QKS Group, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.
For more available research, please visit https://qksgroup.com/
About Intense Technologies Limited
Intense Technologies is a publicly listed, AI-first, Platform-driven Services Company specializing in mission-critical solutions for communications, data management, and process automation across the BFSI, Telecom, and Government sectors. Through its innovative platforms, the company impacts a billion lives daily and processes over $25 billion in revenue data annually. Recognized by leading industry analysts such as Gartner, IDC, Aspire, Celent, and Omdia, Intense continues to empower enterprises with best-in-class IP-enabled platforms and services to help them achieve their digital-first goals.
Serving clients across four continents, Intense Technologies has helped leading banks achieve three-digit crore savings by centralizing and optimizing their customer communication processes. The company handles the delivery of 1 billion notifications annually, generates 50 million statements monthly, and has successfully onboarded over 1 billion subscribers.
Intense Technologies: BSE: 532326; ISIN: INE781A01025; Bloomberg: INTEC IN