Business
November 23, 2023

Embracing the New Era of tech enabled Services – Intense Technologies

Discover the impact of AI on tech-enabled services. From generative AI to driverless cars, explore how innovation is transforming our world.

Business
November 23, 2023

Embracing the New Era of tech enabled Services – Intense Technologies

Discover the impact of AI on tech-enabled services. From generative AI to driverless cars, explore how innovation is transforming our world.

Business
November 23, 2023

Embracing the New Era of tech enabled Services – Intense Technologies

Discover the impact of AI on tech-enabled services. From generative AI to driverless cars, explore how innovation is transforming our world.

Business
November 23, 2023

Embracing the New Era of tech enabled Services – Intense Technologies

Discover the impact of AI on tech-enabled services. From generative AI to driverless cars, explore how innovation is transforming our world.

Business
November 23, 2023

Embracing the New Era of tech enabled Services – Intense Technologies

Discover the impact of AI on tech-enabled services. From generative AI to driverless cars, explore how innovation is transforming our world.

Business
November 23, 2023

Embracing the New Era of tech enabled Services – Intense Technologies

Discover the impact of AI on tech-enabled services. From generative AI to driverless cars, explore how innovation is transforming our world.

Blogs

Stay updated with the latest trends and insights in the technology space to drive successful digital transformation.

May 24, 2018

5 Reasons why businesses are shifting to a digital platform

Digitalization is the trend that is increasingly gaining momentum. Gartner predicts that by 2020, 90% of organisations will have at least one style of digital business platform.

February 8, 2017

Customer Onboarding: How To Make A Great First Impression

Last month, I went to the US to attend one of my friend’s wedding. It was one of the memorable wedding ceremonies that I’ve attended so far. But our discussion in not about the wedding today, it’s about how to make an amazing customer onboarding experience.

January 8, 2018

Why focus on B2B Customer Experience?

Everybody is a customer, as most of us may have bought something or the other, either for ourselves or for someone else in our lifetime. Depending on what we purchased, for whom we purchased and how we purchased can define us as a B2C or a B2B customer.

December 13, 2016

Unify All Disjointed Systems for An Enhanced Customer Experience

We all are in a technological bubble of the digital world. It is a connected environment of networking and communications. People love the transition to the digital world from the physical one. This has taken the customer experience to an all new level, and they are hungry for more.

September 20, 2018

Personalized Communications: Happier customers, Improved Revenues & Competitive Edge!

E-mail, social media, instant messaging apps, the methods to communicate today are limitless. Technology has simplified the way we communicate with each other.

June 6, 2019

4 ways digital technology platforms help banks improve customer engagement

With large tech giants like Amazon, Google etc., slowly entering into the banking space with e-payment options like Amazon Pay and Google Pay, customer expectations from banking services are changing.

September 13, 2019

Simplifying digital platforms for you…

What do you do when you’re craving for pizza? Well, there are many ways you could go about this. Since, you’re particular about how your pizza should taste, you could bake one from scratch – knead the dough, pluck fresh veggies, make your topping and bake it.

September 22, 2019

Reimagining Enterprises with Digital Platforms

Reimagining is rethinking how enterprises do business. To remain relevant in the digital age, every organization has to find new ways of redefining the value proposition they offer.

September 11, 2020

IT, Business and the power of collaboration

Not long ago, every time business users needed a specific change in a software application, their go-to squad would be the already overworked programmers from IT department.

February 11, 2020

Intelligent Technology, Intelligent Enterprises

Intelligent Enterprises are surely changing the way we live and work. Innovation accelerators such as AI and Machine Learning have transformed the way we interact.

December 15, 2020

Orchestrating Omni-channel experience for the banking customer

The digital landscape today is very different from what it was even a few months ago. With the swiftness in adapting to the digital, the surge in online transactions, the explosion of social media channels, and the use of big data, the digital landscape has evolved, and how!

November 20, 2020

Customer Experience, the key battleground for differentiation

Historically, banks worked in a completely physical world, so you had a number of branches, customer care departments, loan departments across banks in different locations. The premise always being building a good customer base, customer loyalty and trust.

April 1, 2021

The customer centric video bill is here to stay

The new age customer is not just demanding, he is more willing to churn. So, where does this leave telecom service providers in an era of competition where customer experience is the new battlefield for both differentiation and loyalty.

March 19, 2021

5G- staying connected 24/ 7 in a whole different way

Are you ready for 5G? 4g compatibility means devices can connect to the internet faster than ever before. On a daily basis we see more and more devices actively communicating with each other, and the regular upgrades of the present networks are no more enough to support endlessly increasing traffic.

September 21, 2021

Build better together

For a long time, consumers have had to live with the slow pace of technology found at traditional banks. However, with fintech taking centre-stage, banks are being challenged to spruce up and offer customers the innovation they desire.

April 30, 2021

The Connected Customer in the Digital World

Customer expectations are constantly changing in the digital era. It’s all about digital interactions that improve customer engagement and CX. Now more than ever there is an increased need for innovative technologies that deliver exceptional customer journeys across touchpoints.

October 23, 2021

Cracking it big with Low code

Digital has become central to all our lives – and I mean everyone today is tech-savvy. Admittedly, it does take extensive expertise to build a Siri or an Alexa but the fact remains that every business wants to become a technology business.

April 27, 2022

Resilience during 2 years of COVID pandemic

There is hardly any soul or entity globally that hasn’t been impacted during the COVID pandemic. The past two years have taught us many things.

April 18, 2023

Insurtech Insights London – A quick wrap-up by Avinash Kulkarni

The Insurance domain is led by UK/European names like Lloyds, Aviva, Swiss RE that brought risk protection concepts to the world. Lloyds building is as popular as the Imperial War Museum in London for education on insurance.

September 29, 2022

Leading the way with AI

The use of AI for innovation is not new, but with advancements in its forms, combined with new access to data, there has been a step-change in the opportunities offered by this technology.

November 23, 2023

Embracing the New Era of tech enabled Services – Intense Technologies

Discover the impact of AI on tech-enabled services. From generative AI to driverless cars, explore how innovation is transforming our world.

June 23, 2016

Can experimentation unlock awesome ways of engaging customers?

The technological advancements in the past few decades and their swift adoptions have not only revolutionized the business world, but also compelled senior executives to think tactically about how to prepare their organizations in meeting the expectations of digital customers.

March 29, 2016

What about Omni-channel experience is going wrong today? How do we make it right?

Defining the Omni-Channel Experience Your customers are everywhere: in brick-and-mortar stores, sitting at desktop computers at home, in the workplace, or on the go with smartphones and tablets.

February 11, 2016

Go beyond insights from big data, act on them to build business agility

We all know that the ability to make quick decisions that will positively impact customer experience is critical in today’s ‘age of the customer’.Having a clear understanding of their demands and interests is crucial if you wish to get their mind share.

February 2, 2016

How Analytics Can Help you Drive Customer Centricity

Much attention and discussion today is focused on “big data” and how it can be used to various advantages by business. Every credit card transaction or online transaction processing function generates data that can provide you with valuable information about your customers.

November 27, 2015

Analytics-driven Customer Acquisition, Insights, and Engagement

Customer analytics have become a critical tool in acquisition and retention of today’s technically-savvy consumers. By combining data from multiple sources related to customer interaction and sales, marketing teams can focus on current and future customers with the most potential for anticipated revenues.

October 26, 2015

Unified view of all customer engagement systems

Various relationships between applications, customer data management, processes and business users are a complex puzzle that various enterprises want to solve.

August 12, 2015

Customer experience in the world of Internet of Things

The first two waves of internet created companies like Google, Yahoo, Facebook, Twitter etc and gave growth opportunities to established companies like Microsoft, Apple, Samsung, IBM etc.

July 9, 2015

How Businesses Can Leverage IoT

The internet connectivity these days is typically limited to traditional devices such as desktop and laptop computers, smartphones and tablets. The Internet of Things (IoT) extends this connectivity to a wide array of devices and everyday things that boast embedded technology.

July 9, 2015

Use data to become customer-centric

The rise of technology, communications and mobile devices has transformed customer experience from human to human interaction to human to machine interaction.

May 27, 2015

Deliver superior customer experience while reducing costs

Organizations like Google and Apple have taken customer experience through innovation to the next level. Ernst & Young say that by 2030 the purchasing power of middle-class sector would triple due to rapid growth in emerging markets.

April 29, 2015

The new paradigm in customer communications management

Empowered customers have transformed Customer Communications Management (CCM) from traditional print based communication to personalized and targeted engagement, from cost-based to profit-enabled with TransPromo, and from customer service to managing customer experience.

March 30, 2015

360 degree view of your customer to deliver exceptional experience

To stay ahead in this digital race, businesses need to better understand their customer to respond faster than their competition. Big data is the wealth that businesses have accumulated over years from recording customer interactions and behavior.

February 26, 2015

Relevant data: The big opportunity

Big data is more than just a buzz word; it’s a movement where organizations can leverage customer data for personalized, relevant communication for various business objectives. Research says that about 90% of all the data in the world today has been created in the past few years.

January 29, 2015

Need for customer centricity

Today’s competitive market is reducing margins and driving enterprises from customer acquisition to customer retention approach. The need of the hour is customer centricity, to create products around customer needs.

December 24, 2014

Relevant data for a 360 degree view of customer

Przyklenk, senior manager, digital insights, for TDBank Group talks on why relevant data should be used for marketing rather than big data.

November 27, 2014

Re-defining customer experience in

Forrester research shows that since 2007 the average customer experience in the industries has gone up and the number of bad customer experiences has dropped down to minimal.

November 27, 2014

Trending technologies for customer experience management

According to Gartner, by 2017 80% of consumers will collect, track and barter their personal data for cost savings, convenience and customization. Siloed approach, prevalent in many enterprises hinders the shift to a digital business.

October 21, 2014

Accelerating the digitization of business processes

McKinsey & Company says that companies like Apple & Amazon deliver products & services swiftly; with a seamless user experience has raised the bar of user expectations.

August 26, 2014

Enterprise Agility in Public Sector Insurance

Indian insurance market today is primarily dependent on push, tax incentives and mandatory buying for sales.

August 13, 2014

NASSCOM’s Face 2 Face with Jayant Dwarkanath (CEO)

NASSCOM did a Face 2 Face session with Jayant to know how Intense got into a niche domain of “Digital Transformation” even before it became the next phase of evolution for organizations. Below is transcript of the interview.

August 13, 2014

Strategizing digital transformation

The new digital age is making it imperative for all types of businesses to transform and adopt digital technologies. According to a recent report published by MIT and Capgemini, companies that leveraged digital technologies outperformed their peers and on an average are 26% more profitable than their peers in the industry.

July 8, 2014

Jayant Dwarkanath(CEO) Talks at NASSCOM Big Data & Analytics Summit 2014.

Jayant was invited by NASSCOM to speak on ‘India: opportunity in analytics’ at a round table session of Big Data & Analytics summit organized by NASSCOM.

April 14, 2014

Is onboarding a game changer for customer centric businesses???

To stand out in today’s increasingly digital world, enterprises need to adapt to change by tapping into market, understanding the trends and anticipating what’s next. This digital world is not just technology, strategy and business, but cultures that are changing rapidly.

June 3, 2014

Connect your digital resources from inside to outside the company to stay ahead in digital race: Digitalized Customer requirements

In this global digital world new digital services are raising the bar of enterprise offerings. Customer behavior is rapidly shifting as more people use digital devices and platforms intensively.

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