Customer Identity Management

Eliminate data redundancy and create a single identity for each customer

Making Customer​ Experiences Agile​

Deliver personalized contextual messages and create customers for life with better customer engagement and personalized omni-channel communications.

Digital-First Approach

Moving from high-volume, transactional document output to the dynamic generation of interactive, digital communications

Elevates Customer Experience

Delivering 400 million Notifications and Crafting 5 million Statements Daily

Business Outcomes

Contextual, relevant communications that improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share

Elevate Customer Experience

Deliver superior CX catering to enterprise communications needs across telecom, banking, insurance, government, utilities verticals

UniServe 1Vu

UniServe 1Vu's AI/ML with advanced data matching capability identifies records from different sources in complex forms, e.g., Jumbled Address, Phonetic and NLP for name mishmash, to map to the same unique entity while eliminating data entry errors.

UniServe 1Vu's algorithms have the capability to process complex record matching logic and to detect hard to find matches, by performing multi cluster/dimension de-duplication.

Recognized by leading analysts

Our CCM solution, UniServe™ 360 has been recognized by leading analyst firms like Gartner and Aspire in the Customer Communication and Electronic Bill Presentment space

Positioned amongst ‘Leaders’ in 2022 Aspire CCM-CXM Leaderboard™.

Positioned amongst AnyPrem Customer Communications Management (CCM) Software Leaders for Telecom, Insurance, Public Sector and Utilities verticals in the 2022 Aspire CCM-CXM Leaderboard™.

Recognized as Representative Vendor in the 2021 Gartner Market Guide for CCM

We have been cited for our comprehensive customer experience platform, which includes Customer Communication Management capabilities implemented across verticals of Telecom, Banking, Insurance and Government.

Recognized in the Aspire Leaderboard, 2021

We have been cited for our comprehensive customer experience platform, which includes Customer Communication Management capabilities implemented across verticals of Telecom, Banking, Insurance and Government.

Eliminate duplicate data for enhanced business performance

Efficiently search duplicate entries in records or databases, and data standardization ensures accurate data by removing extra spaces and special characters.

Customer Identity Management

Customer identity establishment for ensuring customer loyalty and retention​ and match customer demand to services offered​

Profitability

Cross-organizational coordination for up-selling and cross-selling targeted promotional offers​ and reduced operating costs via efficient data management​

Effective fraud and risk management

Validate customer credentials with blacklist, PEP (Politically Exposed Persons) and CFT (Counterfeit Terrorist List), OFAC (Offices of Foreign Assets Control) etc., prior to onboarding​

Monetize customer data by leveraging data

Use our comprehensive, configurable business process layers above legacy systems to create personalized relationships with each user. Send contextual third-party messages to promote additional value. Integrate all your digital properties, including web and mobile apps, to build a connected experience through the deployment of unified customer identity data.

Third largest telecom company in the world implements

Customer Identity Management Solution

for enhanced customer experience and compliance needs

Read how Intense provided the TSP a de-duplication solution to create a single view of customer within and across Lines of Business. Processing more than 500000 de-duplication requests per day and matching customer records of more than 20 million existing customer records to identify duplicates.