Recognized in Omdia Universe for Customer Communications Management, 2026
Intense Technologies Limited, a leading AI-powered and Platforms-driven services company, has been included in the Omdia Universe: Customer Communications Management (CCM) 2026 research. This inclusion highlights In10s’ UniServe™ NXT Platform, a Centralized Customer Communications Hub, designed to empower enterprises across banking, insurance, financial services, telecom, and more industries to deliver seamless digital experiences through an integrated, end-to-end communication ecosystem for seamless Digital Experience Management (DXM) and customer engagement.
Omdia is known as a global technology research and advisory group that provides market intelligence and advice. The Omdia Universe: Customer Communications Management (CCM) report provides a comprehensive comparison of solutions offered by leading CCM vendors, helping decision-makers identify and create a shortlist of platforms to evaluate their enterprise needs.
Customer Communications, Powered by AI
Today, customer communication is no longer just about sending messages. It is about delivering the right message, at the right time, through the right channel, while staying compliant and cost-efficient. In10s brings together a powerful, AI-driven suite of capabilities that helps enterprises streamline and optimize communication workflows at scale. Here’s a closer look at what powers this transformation:
- Cloud Flexibility to Keep Up with Enterprise Needs: In10s offers complete deployment flexibility, supporting on-premises, private cloud, and public cloud environments. Being cloud-agnostic, enterprises can seamlessly leverage platforms such as AWS, Azure, or GCP. For cloud-first organizations, both SaaS and PaaS deployment models are available. Additionally, hybrid deployment options ensure that enterprises with specific data residency or compliance requirements can operate without compromise.
- Intelligent Analytics: From tracking message volumes and delivery success to analyzing clicks, link responses, and customer interactions, businesses gain actionable insights into engagement trends and campaign performance to tailor products and services accordingly. The platform also includes a metering module that measures the true cost and value of communications. By tracking message consumption, channel usage, and configurable rates across SMS, email, WhatsApp, RCS, voice, and push notifications, enterprises can optimize spend while maximizing impact.
- Security, Compliance, and Governance at the Core: The platform delivers comprehensive audit logs and reconciliation reports with configurable retention aligned to enterprise and regulatory needs. It supports global standards like GDPR and CCPA, enforces strict role-based access, and protects sensitive data, ensuring secure and accountable PII management. In10s also provides robust consent management for DPDPA compliance to capture, manage, enforce, and audit customer consent seamlessly across all touchpoints and data processing activities.
- AI Callbots and Chatbots: Powered by Agentic AI, In10s also provides AI-powered Callbots and Chatbots that understands customer intent, speaks multiple languages, and acts instantly on customer requests. This helps to reduce wait times, improve collections, and lower servicing costs while ensuring compliant, frictionless conversations at scale; available 24/7, they deliver fast, convenient, human-like interactions.
On this occasion, Mr. C. K. Shastri, Founder and Chairman at Intense Technologies, said:
“This recognition by Omdia validates our vision of creating a unified, end-to-end customer communication ecosystem that supports the evolving needs of large enterprises. Our platform is designed to power real-time, hyper-personalized interactions at scale, while simplifying complex communication workflows and enabling organizations to deliver superior, consistent digital experiences.”
Why did Omdia choose to include Intense Technologies? Read the report to find out (subscription required) here.