SkyQuest Recognizes In10s as a Top Player in Customer Communication Management Market Global Forecast 2025-2032
Hyderabad, India – Intense Technologies Limited, an AI-first Platform-driven Services company has been named as a Top Player in the SkyQuest Customer Communication Management Market Global Forecast 2025–2032: Sector-Wise Insights. This recognition highlights Intense Technologies’ leadership in transforming customer communications for large-scale enterprises across diverse industries.
SkyQuest’s Advanced Business Intelligence, Research & Analysis Wing (ABIRAW) serves as the company’s Business Information Services unit, specializing in gathering, organizing, correlating, and analyzing data through comprehensive primary exploratory research supported by rigorous secondary desk research.
In its latest report, SkyQuest evaluates the key strengths of vendors in the customer communication management (CCM) market, focusing on their ability to deliver seamless, multi-channel correspondence that optimizes client engagement. The report estimates the global CCM market at USD 1.54 billion in 2023, with projections to rise from USD 1.7 billion in 2024 to USD 3.66 billion by 2032, reflecting a CAGR of 10.1% over the forecast period (2025–2032).
The UniServe™ NXT Communications Suite from In10s is a comprehensive, design-to-delivery platform powered by Agentic AI, enabling enterprises to deliver seamless, consistent, and personalized customer communications to improve overall customer experience. The platform’s AI-driven journey orchestration capabilities enhance member lifetime value by tailoring marketing campaigns to individual preferences and behaviors. With tools for executing seamless up-sell and cross-sell initiatives, the platform helps drive incremental revenue while ensuring consistent messaging across transactional, regulatory, promotional, and other types of communications.
This recognition from SkyQuest affirms In10s’ strategic vision for redefining customer communications and underscores its role in enabling organizations to turn every customer interaction into a growth opportunity; delivering measurable ROI, reduce operational expenditures, and solidifying their position as best-in-class performers in customer experience excellence.
Access the complete report by SkyQuest here.
About Intense Technologies Limited
Intense Technologies is a publicly listed, AI-first, Platform-driven Services Company specializing in mission-critical solutions for communications, data management, and process automation across the BFSI, Telecom, and Government sectors. Through its innovative platforms, the company impacts a billion lives daily and processes over $25 billion in revenue data annually. Recognized by leading industry analysts such as Gartner, IDC, Aspire, Celent, and Omdia, Intense continues to empower enterprises with best-in-class IP-enabled platforms and services to help them achieve their digital-first goals.
Serving clients across four continents, Intense Technologies has helped leading banks achieve three-digit crore savings by centralizing and optimizing their customer communication processes. The company handles the delivery of 1 billion notifications annually, generates 50 million statements monthly, and has successfully onboarded over 1 billion subscribers.
Intense Technologies: BSE: 532326; ISIN: INE781A01025; Bloomberg: INTEC IN