Innovative products and services with Intense’s CCM solution

A leading bank in UAE wanted to improvise its customer-facing processes, send secure interactive messages, automate workflows, and more.

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Some of their operational challenges:

• Lack of password protection for PDF statements
• Need for manual intervention for templates
• Inability to organize data
• Difficulty in Implementing change management

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Solution at work:

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The CCM solution provided an interactive statement that consolidated several statements into one statement. It had the features of a web portal and could be delivered through an email with password protection.

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Advantage Intense:

• Customers can update contact details, raise trouble tickets, and request other services from the interactive statement.
• Time to generate statements reduced from 3 days to 8 hours
• Customers could download interactive statements.

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Value Delivered

Overall,the solution helped the bank to fiercely fulfill digital customer expectations by digitalizing customer-facing processes in the shortest possible time.

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