Customer Identity Management | CID | Case Study | Telecom | Intense Technologies

Unleash the power of interactive billing and enhance CX

One brand, one voice, and one cohesive digital experience. Consumers today demand more from their utility providers. They desire highly customized experiences as well as assistance in comprehending usage and billing rates that are becoming ever more complex.

As a utility industry, all you need is to go digital. And our Customer Communication Management platform enables you to get the best out of digital transformation by leveraging the power of digital customer engagement. This is how our platform helps your business grow.

Boost engagement

With the help of our platform, statements that are typically boring and difficult to understand are made understandable, resulting in a memorable customer experience.

Elevated CX

Personalized video creates memorable and engaging experiences at every customer journey stage. You can add a human touch to your customer service and prevent billing shock with interactive videos. This creates a rich 1:1 customer experience (CX) and improves understanding of complicated billing components. All of these result in an elevated CX and active customer engagement.

Sustainable Initiative

Energy efficiency and costs are important to consumers. A lack of individualized information prevents many people from implementing new rate plans or energy efficiency initiatives. Take advantage of the chance to digitally contact customers with individualized usage notifications and suggestions for energy-saving measures.

Quicker resolution

Our platform offers comprehensive communication and connects customer service, utility billing, and home services, assisting in the quicker resolution of customer issues and the expansion of value-added services. Your revenue soars, and interaction is now a part of your bills.

With almost three decades of experience developing strategic digital solutions for our clients, we know how to use interactive video to make highly effective digital experiences for the utility sector. To know more, watch the video.

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Improve CX and optimize expense with CCM solution hosted on cloud

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UniServe™ Dox - A single platform, integrating multiple systems

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Personalize customer communications across all channels with UniServe™ NXT

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‘Transformation of Customer Communication Management Technology’ with a cloud-based robust CCM solution

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Improved agility with a centralized and automated alerts & notifications solution

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Digital Customer onboarding helps a leading TSP reduce onboarding time from days to minutes

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DTH service provider optimized their business process using Document Management System built on UniServe™

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Improved and cost-effective customer communications at one of the Indian TSP

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One of the leading insurance provider implemented UniServe™ for end-to-end process automation and cost optimization

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Customer preferred communications for one of the India's largest insurance company

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Indian TSP implements Customer Identity Management solution for single view of customers

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Process optimization and cost minimization across customer communications for an insurance company

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Modernize bill presentment and improve customer satisfaction

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Faster customer onboarding with 100% compliance to KYC regulations

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innovative products and services with Intense’s CCM solution

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India’s third largest mobile operator improves customer experience with Customer Communications Management solution

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Delivering Business agility with the right digital solution

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Digital Customer Onboarding for improved market share and reduced turnaround times by more than 50%

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