Digital Customer Onboarding for improved market share and reduced turnaround times by more than 50%

Meetingthe demands of the digital customer by adopting digital technologies and transforming its existing process.

Solution at work:

  • Their main objective was to:
  • To curb the manual effort
  • To move from traditional physical documentation
  • To improve customer service
  • To automate time consuming customer document collection
  • To maintain a single system to aid the process of subscriber onboarding
  • The digital customer onboarding solution captures customer information such as photograph, Proof of Address (POA), Proof of Identity (POI) & Biometric Fingerprints as per business requirements.
  • The solution enables data capture from multiple sources aid automated data entry.
  • The platform facilitates ready access to any documents stored in the repository
  • It enables the management to track and control the whole system at any point of time
  • Alerts based on parameters configured within the application interface are sent out to relevant stakeholders in a timely manner

Value Delivered

  • Integration with national database helps avoid data entry costs
  • Authentication of data was ensured
  • Verification of the applicant information for validation & onboarding
  • Compliance to regulations was maintained.
  • Faster document access & retrieval for effective workflow optimization
  • Customer satisfaction with better turnaround time
  • Faster services to improve market share

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Unleash the power of interactive billing and enhance CX

One brand, one voice, and one cohesive digital experience. Consumers today demand more from their utility providers. They desire highly customized experiences as well as assistance in comprehending usage and billing rates that are becoming ever more complex.

As a utility industry, all you need is to go digital. And our Customer Communication Management platform enables you to get the best out of digital transformation by leveraging the power of digital customer engagement. This is how our platform helps your business grow.

Boost engagement

With the help of our platform, statements that are typically boring and difficult to understand are made understandable, resulting in a memorable customer experience.

Elevated CX

Personalized video creates memorable and engaging experiences at every customer journey stage. You can add a human touch to your customer service and prevent billing shock with interactive videos. This creates a rich 1:1 customer experience (CX) and improves understanding of complicated billing components. All of these result in an elevated CX and active customer engagement.

Sustainable Initiative

Energy efficiency and costs are important to consumers. A lack of individualized information prevents many people from implementing new rate plans or energy efficiency initiatives. Take advantage of the chance to digitally contact customers with individualized usage notifications and suggestions for energy-saving measures.

Quicker resolution

Our platform offers comprehensive communication and connects customer service, utility billing, and home services, assisting in the quicker resolution of customer issues and the expansion of value-added services. Your revenue soars, and interaction is now a part of your bills.

With almost three decades of experience developing strategic digital solutions for our clients, we know how to use interactive video to make highly effective digital experiences for the utility sector. To know more, watch the video.