Customer Identity Management

Eliminate data redundancy and create a single identity for each customer

UniServe™ 1Vu- A comprehensive data de-duplication solution to achieve a single identity of the customer

We have de-duplicated over 400 million records across large engagements using Indian phonetics, and dictionaries, and continue to process online de-duplication requests of 1 million per day.

Powerful De-dupe Engine

High speed of de-duplication that supports both online and offline de-duplication of customer/citizen records.

Connected Customer Experiences

We streamline data from multiple applications and devices to help improve customer experience.

Improved Revenues

Having a single view of your customer and home ID lets you connect related people across lines of business to generate customer loyalty.

Highly Scalable

Our product manages customer identities across multiple lines of business, eliminating the need for engineering resources to dedicate manpower to the task.

UniServe 1Vu

UniServe 1Vu's AI/ML with advanced data matching capability identifies records from different sources in complex forms, e.g., Jumbled Address, Phonetic and NLP for name mishmash, to map to the same unique entity while eliminating data entry errors.

UniServe 1Vu's algorithms have the capability to process complex record matching logic and to detect hard to find matches, by performing multi cluster/dimension de-duplication.

Make your enterprise more customer centric

Digitize customer interactions throughout the customer lifecycle, improve revenues, enhance customer experience, and streamline operations for better productivity.

Customer Lifecycle Management

Break the paradigms associated with legacy back-office infrastructure by incorporatingidentity-centric processeson top of them.

Transform Customer Journeys

Our product provides horizontal user management layers that span across all service silos to deliver the experience users demand today.

GDPR Regulation Compliance

We offer persistent, shareable, and trusted versions of customer identity data. We ensure the data meets relevant regulatory concerns.

Eliminate duplicate data for enhanced business performance

Efficiently search duplicate entries in records or databases, and data standardization ensures accurate data by removing extra spaces and special characters.

Customer Identity Management

Customer identity establishment for ensuring customer loyalty and retention​ and match customer demand to services offered​

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Profitability

Cross-organizational coordination for up-selling and cross-selling targeted promotional offers​ and reduced operating costs via efficient data management​

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Effective fraud and risk management

Validate customer credentials with blacklist, PEP (Politically Exposed Persons) and CFT (Counterfeit Terrorist List), OFAC (Offices of Foreign Assets Control) etc., prior to onboarding​

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Actionable insights

Transform raw data into valuable insights and turn insights into proactive measures using customer analytics.

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Improved Conversions

Send contextual campaigns on customer's preferred channel and time and improve customer experience.

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Personalized Offers

Marketers can use these insights to produce personalized content and offers.

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Monetize customer data by leveraging data

Use our comprehensive, configurable business process layers above legacy systems to create personalized relationships with each user. Send contextual third-party messages to promote additional value. Integrate all your digital properties, including web and mobile apps, to build a connected experience through the deployment of unified customer identity data.

Third largest telecom company in the world implements

Customer Identity Management Solution

for enhanced customer experience and compliance needs

Read how Intense provided the TSP a de-duplication solution to create a single view of customer within and across Lines of Business. Processing more than 500000 de-duplication requests per day and matching customer records of more than 20 million existing customer records to identify duplicates.

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Digital Customer Onboarding for improved market share and reduced turnaround times by more than 50%

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Delivering Business agility with the right digital solution

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India’s third largest mobile operator improves customer experience with Customer Communications Management solution

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innovative products and services with Intense’s CCM solution

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Faster customer onboarding with 100% compliance to KYC regulations

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Modernize bill presentment and improve customer satisfaction

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Long-term life insurance provider with its headquarters In India modernized its customer communications with UniServe™

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Process optimization and cost minimization across customer communications for an insurance company

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Indian TSP implements Customer Identity Management solution for single view of customers

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Customer preferred communications for one of the India's largest insurance company

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One of the leading insurance provider implemented UniServe™ for end-to-end process automation and cost optimization

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UniServe™ platform supported unprecedented nationwide expansion with superior billing experience

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Indian TSP installed pre-bill audit system to contain customer discontent, caused by erroneous billing

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Third largest telecom service provider in the world implemented B2B Customer Experience management solution

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‘Transformation of Customer Communication Management Technology’ with a cloud-based robust CCM solution

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Data consolidation and agile communications with UniServe™

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India’s third largest mobile operator implements Customer identity management solution to adhere to statutory requirement

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UniServe™ NXT delivered customer experience and faster revenue realization for the first telecommunications company in Oman

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Digital Marketing solutions curated for Banks through UniServe™ NXT

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Mexican telecom service provider redefined their B2B Customer Experience

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Improved and cost-effective customer communications at one of the Indian TSP

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Delivering consistent customer communications and elevating brand image with UniServe™

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Fastest growing telecom company in the world leveraged our Customer Engagement Hub to improve productivity

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Digital transformation of B2B customer experience

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CCM solution delivers cost-effective, multichannel communications of IT returns to the citizens of India

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TSP Optimized operations, reduced TCO and improved marketing messaging with UniServe™

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Next-gen Onboarding Solution

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Third largest telecom company in the world implements Customer Identity Management solution for enhanced customer experience and compliance needs

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DTH service provider optimized their business process using Document Management System built on UniServe™

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Automated Response Management and efficient customer service with UniServe™ NXT

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Digital Customer onboarding helps a leading TSP reduce onboarding time from days to minutes

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Improved operational efficiency for the third-largest private sector bank in India with UniServe™ NXT

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Deliver exceptional digital communications and win customers with UniServe™ NXT

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A digital first approach to enhance CX

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Fastest registration of subscribers to ace the Indian telecom market in quickest time with next-gen onboarding solution

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Enhance citizen services with Citizen Services Management Solution built on UniServe™ NXT

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Improved agility with a centralized and automated alerts & notifications solution

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Personalize customer communications across all channels with UniServe™ NXT

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UniServe™ Dox - A single platform, integrating multiple systems

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Improve Business-Critical Contract Management Processes with UniServe™ NXT

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Single platform integrating multiple systems for improved efficiency

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Improve CX and optimize expense with CCM solution hosted on cloud

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Deliver a competitive edge with digitalizing of customer onboarding experience

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Enhanced subscriber experience with Digitalization of Customer Onboarding

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Improve CX and optimize expense

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B2B Customer Experience Management

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Boosting operational productivity and service activation with Document Management System

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Automated pre-bill audit system to improve customer satisfaction of the largest wireless carrier in USA

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Customer communications management at ISP with UniServe™ NXT platform

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