From Design to Delivery—Unify, Automate, and Personalize with Agentic AI Communications

Deliver the right message at the right time, on the right channel to maximize ROI through targeted and hyper-personalized communication.

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Intelligent Communications,
Powered by Agentic AI

From design to delivery, UniServe NXT is your one-stop AI-driven Centralized Communications Hub. Powered by Agentic AI, it automates and hyper-personalizes every interaction across all channels with precision and speed.

As IP-owners, we ensure robust system integration and handle the entire implementation process ourselves, providing enterprises with a bird’s eye view of communication performance and maintaining 100% compliance. Leveraging data-driven, AI-powered insights, we empower businesses to make smarter decisions, enhance operational efficiency, and improve the quality of communications. Our AI agents optimize operations, cut costs, and help you transform your communication strategies to boost revenue, improve margins, and ensure governance and compliance.

UniServe NXT Customer 360O

Optimize customer journeys with our CCM software, ensure regulatory compliance, avoid penalties and fines, and drive cost savings by suppressing redundant communications.

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Marketing Automation

Drive personalized marketing campaigns using AI marketing tools to effectively engage specific customer segments at the optimal time and increase wallet share; maintain branding consistency, and track communications effectiveness and performance.

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Automated Transmission

Enhance customer engagement through omnichannel marketing across a variety of channels including websites, mobile applications, social media platforms, SMS, IVR, email, WhatsApp, push notifications, and other mediums, while maintaining a flexible and cost-effective approach.

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AI-driven Customer Engagement Platform Designed to Unify and Optimize your Communications

Smart Templates, Built by AI
Leverage AI-driven import tools to automatically standardise templates from disparate systems and reduce manual intervention. Ensure consistency with global templates, while tailoring specific communications using ML-based insights.
Hyper-Personalized Content Authoring
Create dynamic and hyper-personalized content at scale using AI that understands your audience with interactive statements and videos. Optimize communication flows by dynamically adjusting frequency and content, ensuring relevance and higher engagement.
Reach Customers, When and Where It Countst
Automatically identify and deliver through the most effective channels for each customer. Optimize customer journeys across mobile apps, social media, SMS, IVR, email, WhatsApp, Telegram, RCS, In-App push notifications, and more
Seamless Campaign Orchestration
Automate and synchronize communication flows across multiple channels, ensuring consistency and efficiency throughout the customer journey.
Track Performance in Real-Time
Monitor and measure the impact of every communication in real-time, leveraging data to optimize for greater results. Track metrics like delivery rates, customer interactions, and campaign effectiveness to refine your strategy continuously.
Ensure Regulatory Agility with Machine Intelligence
Rapidly implement changes to comply with RBI and TRAI regulations. Leverage ML to anticipate compliance risks and proactively adjust strategies to ensure 100% regulatory compliance.

Recognized By Leading Analysts

Our CCM Platform has been recognized by leading analyst firms like Gartner, Omdia, and Quadrant.

Ranked #1 in Gartner Peer Insights, 2023

UniServe NXT Digital Suite has been rated as the Number one CCM solution by customers across the globe in Gartner Peer Insights. In Product Capabilities it has been rated 4.8/5, and in Service & Support again 4.8/5. For Integration & Deployment, the solution has been rated 4.7/5 and in Evaluation & Contracting too, the rating is 4.7/5.

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Recognized in Omdia Universe CCM Report 2024

Sue Clarke, Associate Senior Analyst, said, "Intense Technologies should appear on your shortlist if you are a large enterprise in telecommunications, banking, financial services, or insurance and require a CCM with a strong focus on regulatory compliance and governance."

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Recognized in the Quadrant SPARK Matrix™ for CCM, 2024

Intense Technologies has been recognized in 2024 Quadrant SPARK Matrix™ for Customer Communication Management.

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Why Choose Intense for Communication Governance

Drive Revenue Growth

Eliminate redundant communications, identify areas for cost savings, and drive effective cross-sell and up-sell opportunities by leveraging a CXM platform to improve revenue margins.

Adopt Centralized Governance

Streamline customer communications with a unified framework that ensures regulatory compliance, supports centralized governance, and delivers consistent, personalized messaging.

Leverage 30+ Years of Industry Expertise

With over three decades of expertise in crafting communication strategies for enterprises, we harness the power of our digital experience platform to enable businesses to deliver seamless customer journeys, ensure consistent brand messaging, and foster meaningful connections.

Ensure Security and Compliance

Implement adaptive governance frameworks to ensure data privacy and uphold regulatory standards, effectively avoiding revenue leakages, penalties, and fines, all while accelerating digital transformation.