Industry Insights

Digital Customer Onboarding during Pandemic Times

The pandemic has generated a great demand for Digital Solutions. With customers and employees confined to their homes, it is critical for businesses to offer secured digital onboarding services in a way that it eliminates the time and cost required to manually validate a customer, speed up customer onboarding seamlessly while authenticating customers’ identities with 100 % compliance to KYC norms / SEBI regulations.

Enhance your Customer Experience with Digital CCM Solution during COVID times

COVID -19 has pulled the global economy into a slowdown. People have lost jobs, businesses have slowed down and these have surely impacted the global economy. According to a recent article in Economic times, "This is the World's biggest lockdown and may have cost a loss of Rs 7-8 lakh crore to Indian economy just in a span of 21 days during Lockdown 1.0"

Digital CX in Telecom Sector

A fact to accept today is that the World is heading towards Digital transformation in all aspects. Be it Telecom, Banking, insurance, Healthcare, Education and other prominent domains Digital Customer Experience plays a crucial role in fulfilling the needs of the customers.

Ensure Data Privacy with Customer Identity Management Solution

One of the major challenges faced by businesses today is Data Security. As businesses grow, the use of multiple software also increases and Data Security is a crucial concern. For ensuring smooth operations, enterprises must have a strong Customer Identity Management Strategy in place to protect customer information with Customer Identity Management (CIM).

Video based KYC in Insurance Sector

History & Functionality: Insurance is a contract of assurance between the Insurance company and an Individual / Organization to mitigate risk . It is an understanding with the insurance company that by paying a regular premium, the customer will be eligible to cover any unfortunate loss that occurs like Road Accident, Fire accident, Property loss, Loss of life etc., subject to the terms and conditions mentioned in the type of policy purchased examples Eg : Life Insurance, General, Motor, Health, Property etc., for different purposes and needs.