Enhanced subscriber experience with Digital Customer Onboarding

Digital Customer Onboarding

One India's largest and leading public sector units providing comprehensive range of telecom services implements AI driven UniServe™ NXT platform to enhance their subscriber experience, digitalize customer acquisition and send personalized communications. They are the only service provider, making focused efforts & planned initiatives to bridge the rural-urban digital divide in ICT sector. The telecom aimed to digitalize the entire customer life-cycle management starting with a compelling onboarding experience through an integrated platform.

There was a growing need for a fast, easy and effective system for Onboarding the new age digital customers.

UniServe™ NXT at work

The Digital Platform Advantage

  • Configurable UX designer to empower business users
  • RPA based Business Process Automation for end-to-end process automation
  • Continuous integration and continuous deployment for lower costs and faster deployment
  • Experimentation that enables efficient business process
  • Unified subscriber enrolment- moved from multiple applications working in silos to a single unified platform.

Intense Technologies offers Managed Services that helped the telecom create efficiencies, which include:

  • Comprehensive end-to-end management of the application from installation and configuration to management and monitoring
  • Complete infrastructure arrangement & support
  • Round-the-clock onsite operations
  • Annual maintenance Service (L3 support) with a dedicated team
  • Customer support

All of these helped reduce OPEX and capital outlay for hardware and control staffing needs

The national carrier with the largest network spread across India was able to achieve faster onboarding of customers through quick completion of transactional activities, leading to substantial time saving and improved customer satisfaction. Customer acquisition and communications management solution helped the operator to build competitive advantage by driving agility of customer centric business processes and delivering superior customer experience to win customer loyalty.