The Playbook for Hyper-personalized Customer Engagement
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COMPLIMENTARY WEBINAR
The Playbook for Hyper-personalized Customer Engagement
Learn how leading BFSIs are optimizing Customer Acquisition Costs (CAC) and minimizing Total Cost of Ownership (TCO) with intelligent digital customer engagement platforms. Explore the power of real-time, event-based interactions, smart audience segmentation, and unified engagement platforms that are not only boosting revenue but also improving customer experiences.
Speaker
Shon Abraham Easo
Senior Lead – Pre-Sales
Intense Technologies Limited
About the session
A customer initiates a home loan inquiry but doesn’t complete the journey. Do you wait for them to return on their own, or trigger a timely, personalized follow-up with relevant information in their preferred language? A savings account holder frequently checks fixed deposit rates, do they just see generic promotions, or receive a context-aware offer that nudges them to invest at the right moment? These aren’t hypotheticals; they’re exactly the moments that separate campaigns that convert from campaigns that fall flat.
Meeting your customer exactly when they need you is the secret to unlocking incremental revenue. Today’s customers expect their bank to understand their needs and act on them instantly, personally, and seamlessly. Miss that, and you risk losing conversions, rising acquisition costs, and declining loyalty.
Join our webinar to see how leading BFSIs are redefining digital customer engagement with best-in-class strategies that lower Customer Acquisition Costs (CAC) while keeping Total Cost of Ownership (TCO) at a minimum. Discover how event-triggered communications, intelligent segmentation, and centralized engagement hubs are driving measurable revenue growth and fostering stronger customer relationships.
Meeting your customer exactly when they need you is the secret to unlocking incremental revenue. Today’s customers expect their bank to understand their needs and act on them instantly, personally, and seamlessly. Miss that, and you risk losing conversions, rising acquisition costs, and declining loyalty.
Join our webinar to see how leading BFSIs are redefining digital customer engagement with best-in-class strategies that lower Customer Acquisition Costs (CAC) while keeping Total Cost of Ownership (TCO) at a minimum. Discover how event-triggered communications, intelligent segmentation, and centralized engagement hubs are driving measurable revenue growth and fostering stronger customer relationships.
Key Takeaways
- Understand the limitations of traditional customer engagement practices and their impact on customer experience, revenue growth, and campaign ROI
- Learn how to predict customer needs by leveraging unified data and real-time behavioral signals
- Discover how to maximize campaign effectiveness with smart segmentation, to ensure the right message reaches the right customer, on the right channel, at the right time