Intense Technologies achieves breakthrough into new domain with its innovative new platform UniServe™ NXT

Hyderabad – July 13, 2017 : Intense Technologies achieves breakthrough into new domain with its innovative new platform UniServe™ NXT

  • Signs agreement with leading European telecom operator to develop a case management solution aimed at improved customer service
  • Advanced technological capabilities of UniServe™ NXT platform have the potential to improve revenues of Intense Technologies
  • Intense gains toe hold in new domains with UniServe™ NXT

India headquartered enterprise software products company Intense Technologies, with leadership presence in South Asia telecom and emerging presence across the U.S, LATAM, EMEA and APAC geographies announces a breakthrough agreement for its innovative platform, UniServe™ NXT. Signed with a leading operator in European telecom, this development heralds a revolution in times where every business is becoming digital.

Advanced technological capabilities of UniServe™ NXT like configurable API engine, Artificial Intelligence driven automation of business processes, BPM and GUI based UX layer make it an adaptive digital business platform. Enterprises can bank on this to build business agility required for the digital era and enhance customer experience.

The capabilities of the UniServe™ NXT platform will be utilised by the European telecom operator to develop a case management solution with the objective of automating the customer service function. Case Management Software is an $8 billion market worldwide according to leading industry analyst firm. This is the beginning of how UniServe™ NXT platform can be adapted to emerging market demands and Intense believes that UniServe™ NXT platform will open new opportunities.

On the occasion, Mr. Shastri, MD, Intense Technologies Ltd. said,

“We are extremely excited about the development of our new platform that will give us the ability to peruse new opportunities and domains. A game-changer by itself, UniServe™ NXT is positioned as a key enabler for digital business models. From a technology standpoint it ushers in an era of automation and digitalization where enterprise products can be assembled and operationalized with minimal lead times.

This relationship with a leading European telecom operator is poised to be one of the first few enterprises to experience the power of automation applied in the context of streamlining customer processes. Our technological inputs will not only help our client achieve and exceed defined goals in customer engagement but will bring substantive capabilities to learn and adapt from unique customer experiences to create a higher level of solution. Being cognizant of the interconnectedness of things in the coming years we have made UniServe™ NXT future proof, by building capabilities like AI, data virtualization, API and CX .”

Intense Technologies continues to demonstrate its understanding and capabilities within the digital universe through such innovative technologies as it seeks to popularize this truly next generation offering.

About Intense Technologies

Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC. Our enterprise software products are used globally by Fortune 500s for digital transformation of customer centric business processes resulting in improved revenues, greater customer centricity and reduced operational expenses. We serve customers in 35 countries across 4 continents, with a 70% market share in Telecom in South Asia. We have 500 million subscriber base across our engagements.

Intense Technologies has sales offices in Singapore, UAE, USA and UK. For more information, visit

BSE: 532326; NSE: INTENTECH; ISIN: INE781A01025; Bloomberg: INTEC IN

For further information, please contact:

C.K Shastri / Madhukar Nayak Intense Technologies Ltd. Phone : 040 4455 8585 /

Siddharth Rangnekar / Shikha Kshirsagar CDR, India Phone : 022 6645 1209 / 43 Email: /