A Digital First platform is a must for today’s business challenges and tomorrow’s opportunities.
UniServe™ NXT platform offers a comprehensive CCM solution that digitalizes customer experience, and helps enterprises reinvent customer experience. The solution offers multiple features such as:
- Interactive Video Bills and statements
- Centralized Communication engine for Alerts and Notifications
- Integration with Virtual Assistants
- AI Capabilities like Chatbots
Not just these but the CCM solution enables digitalization of Omni-channel customer experience, interactive Omni-channel communications thus delivering the benefits of enhanced brand image and reduced customer support costs. Every TSP aims to offer its customers an uber-rich experience through interactive and intuitive communications. World’s leading Telecom Service Providers use our CCM solution to improve their efficiencies with features such as:
- Alerts via smart devices and connected things
- Enhanced user interactions coupled with social integration on social media platforms like WhatsApp, Instagram, Facebook, etc.
- Interactive video communications and self service capabilities
- Reduced dependency on print and many more
The CCM solution built on the platform increases agility, reduces time to market, while improving the customer experience management (CEM), and leverages analytics to reduce churn and improve NPS.